How do I contact SunnySicily?
Please contact us by phone at (+39) 338 529 6915 or by e-mail  reservations@sunnysicily.com

How do I know if my reservation is confirmed?
You will receive a Transport Voucher upon confirmation, which you should print and bring with you.

How can I find my driver?
Your driver will be waiting in front of your arrival gate or hotel with a sign bearing your name.

What happens if I cannot find my driver?
Please call the phone number on your Transport Voucher.

My luggage did not arrive. Will SunnySicily collect it for me later?
Please go to the Lost & Found Office and speak to an agent. They will organize for any luggage to be forwarded to your hotel address.

I’ve left something in the vehicle. How do I get it back?
Call the phone number on your Transport Voucher. We will then return your items − please note that a charge may be applicable.

Is the transfer direct or do we stop en route?
Private Transfers are normally direct.

Can I have a refund if I cancel my booking?
If you cancel your tour/ transfer well in advance, you will have a partial refund. Please check our Terms & Conditions page for details.

What will the vehicle be like?
Your vehicle will be a modern and comfortable Mercedes Benz, with air-conditioning, privacy glass, reclining seats and leather upholstery. 

Are tips included?
No, tips are NOT included for drivers, guides, hosts and meals. You are encouraged to pay tips on any part of the tour itinerary, which we will greatly appreciate. 

Can I bring a wheelchair on tour?
Yes, as long as it is fully collapsible, non-motorized and you are travelling with an able-bodied companion capable of pushing you in it. Please advise us at the time of booking if you need to bring one. Some tours are not ideal for a wheelchair due to uneven streets or rocky land, so if you require a wheelchair we will advise you whether this is possible when booking.

What will the weather be like?
The weather in Sicily between March and October is an average temperature of 27° C (80° F) although during hot spells can rise to about 35° C (95° F) . Rain is a rare possibility. 

Does SunnySicily offer travel insurance?
SunnySicily’s vehicle(s) and sub-contracted vehicles are fully insured for passenger and third party claims. However, customer’s properties are carried entirely at their own risk and SunnySicily shall not be held responsible/liable for any loss/damage to such property. Our insurance does NOT protect your belongings (cameras, tablets, jewelry, etc.). It does NOT cover injury or death outside our vehicles, trip cancellations, emergency medical expenses and emergency medical transportation.

Is smoking allowed during the tour?
Smoking is NOT permitted on board. We make plenty of comfort stops, on average every two hours.